Welcome in your Cut It Short Client Portal
July, 2024
In this document, we have compiled instructions to help you get started. All information can be accessed through your Dashboard or using the Sidebar on the left.
Sidebar Menu
Dashboard
Create a new Video Request
Create a Recurring Branding Items profile
Create a General Inquiry
Chat with Cut It Short
Video Footage & File uploads
Video Request management: the Kanban board
Approve a Video (Product)
Video Request card
Revision Request
Subscription management
New subscription orders
Invoice documents
Files
Account settings
General settings
Notification settings
Create an Organization
Sidebar Menu navigation
Click on ‘Read More’ in the right column to see the items description.
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Find a summary of your activities in the Client Portal.
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On your Kanban board, find the status of any of your Video Requests in the Client Portal, as well as any submitted general inquiries.
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Find any current or past files stored in your Client Portal.
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View current and past subscriptions and their details. And manage your current subscription, e.g. temporarily (un)pausing or cancelling it.
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View all available Cut It Short subscriptions, or video add-ons you can order on top of your current subscription.
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Find your history of downloadable PDF Invoices.
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New, unread notifications in your Client Portal are highlighted by the number. In the notification menu, view the details of any current or past notification. Notifications are made for e.g. paid invoices, status updates and communication related to Video Requests.
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View and modify your name, email address and change your password to the Client Portal, as well as add details to your Client Profile.
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If you wish to collaborate on Video Requests with team members (other persons from your company), create an organization in the Client Portal. They will need to create a free account and sign-up here (‘Sign up’ in top right corner).
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Log out of your Client Portal and/or, if you created an organization, switch between your personal or organization view.
From your dashboard, you can:
1) Download⬇ or view 👁 your invoice(s).
2) Manage your Subscriptions.
3) See details on Video Request limits and usage within your current subscription.
4) Submit a new Video Request linked to your subscription.
5) See the status of any new, active or completed Video Requests or General Inquiries.
Each Video Request and each General Inquiry will show-up on your Dashboard as a “card”, which provides access to all related information and communication.
6) Submit a General Inquiry or new Video Request linked to your subscription.
27. Definitions
Business Day &
Operating Time Zone:
Cut It Short operates in the European time zone CET/CEST and on business days, i.e. Monday to Friday.
Services:
Any amenities or skills provided by Cut It Short, i.e. the Cut It Short website (www.cutitshort.video), any service portals operated by Cut It Short (i.e. subscription and payment portals, video request and reviewing platforms, and communication means), and the editing process leading to the creation of the Video Product.
Video Product:
A video file produced by Cut It Short and delivered for use by the Client. The video product incorporates relevant Client Material and, if needed, external content added by Cut It Short editors.
Client Material:
All materials, i.e. video, audio, photo and text files provided by Client to be used for video edits.
Video Request:
A submitted proposal by the client to Cut It Short for a video, which includes a description and is linked with specific Client Materials.
Project:
A project is any new, active or completed Video Request stored in the Client’s Video Portal in any stage of the editing process. A project includes all linked Client Materials delivered by Client for the respective video edit and, once activated and edited, also any final or intermediate video products produced by Cut It Short.
29. Limitations and timelines to editing services and product delivery
a.
Clients are entitled to have a limited number of active Video Requests at a time, as specified in the subscription model selected and paid for by the Client. Please, check your subscription features on Cut It Short Dedicated Client Portal for specific details about the current entitlements of your subscription.
b.
Cut It Short targets Video Products to be delivered within the timeline (i.e. turn-around time) specified in the subscription model selected by the Client. The turn-around time specified is the time from the moment the Client submits a new Video Request to the delivery of the related Video Product by Cut It Short, or from the moment the Client requests a revision of the current Video Product in the editing process to the delivery of the next Video Product by Cut It Short.
c.
Several iterations of revisions may be requested by the Client thus extending the full duration of the editing process from submission of a new Video Request to the approval of respective final Video Product.
d.
The complexity of a Video Request and the total request volume may extend the timeline of the Cut It Short editing process.
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e.
Upon approval of the final Video a new Video Request may be requested immediately.
GENERAL TERMS AND CONDITIONS
Drawn up on 24 July, 2024
